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From the demand forecast to customer payment and month-end variance settlement — every department's role in one swimlane diagram. Goods are made before any customer orders, and orders are served from warehouse stock. Solid boxes are the main flow (number = sequence); dashed boxes are supporting or parallel activities. Hover over a box to see details.
| # | Department | Activity | What happens | Output |
|---|
Note: Several Admin and HR activities (gate entry, shift roster) run outside standard SAP or in custom developments — adjust them to the client's landscape. MTS customers usually order straight from a price list, so the inquiry and quotation steps of MTO are left out. India-specific steps (e-invoice IRN, e-way bill, India payroll) are shown for GST compliance.
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